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Senior IT Support Specialist - help desk (remote)

Summit Kestrel Financial · Remote · contract

Summit Kestrel Financial is a financial-services company in Wichita, and we need a Senior IT Support Specialist to lead our help desk. Trust is the product, so accuracy and clarity matter. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with loan applications. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Wichita. • We will tell you what to expect at each step of the hiring process.

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