Senior IT Support Specialist - help desk (remote)

We are growing our team at Cedar Glen Civic Services Group and adding a Senior IT Support Specialist whose main responsibility will be help desk. Public service means patience, paperwork and pride in the outcome. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with case files. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Jackson. • We will tell you what to expect at each step of the hiring process.