Senior IT Support Specialist - help desk (remote)

Clearpath Amber Community Partners Group is looking for a Senior IT Support Specialist. The job centres on help desk for volunteer shifts, and it would suit someone who likes steady, practical work. We are small enough to know everyone's name. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with volunteer shifts. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Colorado Springs. • We reply to every applicant.