Senior IT Support Specialist - help desk (remote)

We are growing our team at Nova Pike Construction and adding a Senior IT Support Specialist whose main responsibility will be help desk. Site safety is non-negotiable. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with change orders. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with a monthly team day in Orlando. • We will tell you what to expect at each step of the hiring process.