Senior IT Support Specialist - help desk (remote)

We are growing our team at Rivermark Yarrow Legal Group and adding a Senior IT Support Specialist whose main responsibility will be help desk. People here care about clients, not just cases. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with document review. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with quarterly visits in Oklahoma City. • We reply to every applicant.