Senior IT Support Specialist - help desk (remote)

We are growing our team at Harborlight Corner Learning Group and adding a Senior IT Support Specialist whose main responsibility will be help desk. We follow the school calendar and we like people who like learning. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with learning materials. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Columbus. • Applications are reviewed on a rolling basis.