Senior IT Support Specialist - help desk (remote)

Highbridge Beacon Markets Partners is looking for a Senior IT Support Specialist. The job centres on help desk for supplier deliveries, and it would suit someone who likes steady, practical work. Managers started on the floor. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with supplier deliveries. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with quarterly visits in Cleveland. • We will tell you what to expect at each step of the hiring process.