Senior IT Support Specialist - help desk (Raleigh, NC)

Lumen Cobalt Learning Group is looking for a Senior IT Support Specialist. The job centres on help desk for enrolment, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with enrolment. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Raleigh, with some flexibility after the first few months. • We reply to every applicant.