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Senior IT Support Specialist - help desk (Providence, RI)

Harborlight Quill Facilities · Providence, RI · full time

Harborlight Quill Facilities cleans and maintains buildings for schools, offices and hospitals around Providence. We are hiring a Senior IT Support Specialist to take on help desk. Bilingual teams are common. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with cleaning schedules. Working arrangement • Full-time, on a regular day shift. • On site in Providence. • Applications are reviewed on a rolling basis.

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