Senior IT Support Specialist - help desk (Providence, RI)

Harborlight Bright Financial Group provides savings, lending and payment services from Providence, and we need a Senior IT Support Specialist to lead our help desk. Trust is the product, so accuracy and clarity matter. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with regulatory reports. Working arrangement • Full-time, on a regular day shift. • On site in Providence. • We will tell you what to expect at each step of the hiring process.