Senior IT Support Specialist - help desk (Philadelphia, PA)

Ironwood Cedar Legal Group is a Philadelphia practice with attorneys, paralegals and client-service staff, and we need a Senior IT Support Specialist to lead our help desk. You would join a large organisation of more than 1,000 people based in Philadelphia. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with court deadlines. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Philadelphia, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.