Senior IT Support Specialist - help desk (Philadelphia, PA)

Amberfield North Community Partners is looking for a Senior IT Support Specialist. The job centres on help desk for volunteer shifts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer shifts. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Philadelphia. • Applications are reviewed on a rolling basis.