Senior IT Support Specialist - help desk (Philadelphia, PA)

We are growing our team at Lumen Rook Manufacturing Partners and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with customer orders. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Philadelphia. • We will tell you what to expect at each step of the hiring process.