Senior IT Support Specialist - help desk (Philadelphia, PA)

Clearpath Meridian Civic Services Group is looking for a Senior IT Support Specialist. The job centres on help desk for case files, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with case files. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Philadelphia. • We reply to every applicant.