Senior IT Support Specialist - help desk (Orlando, FL)

We are growing our team at Northwind Corner Insurance Group and adding a Senior IT Support Specialist whose main responsibility will be help desk. We invest in training for new adjusters. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with catastrophe response. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Orlando. • We will tell you what to expect at each step of the hiring process.