Senior IT Support Specialist - help desk (Orlando, FL)

Rivermark Linden Banking Services is a community-focused bank in Orlando serving households and small businesses, and we need a Senior IT Support Specialist to lead our help desk. You would join a small organisation of about 26 people based in Orlando. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with branch operations. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Orlando. • We will tell you what to expect at each step of the hiring process.