Senior IT Support Specialist - help desk (New Orleans, LA)

Highbridge Quill Facilities is a facilities company in New Orleans with crews on day and night shifts, and we need a Senior IT Support Specialist to lead our help desk. Bilingual teams are common. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with work orders. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in New Orleans. • We reply to every applicant.