Senior IT Support Specialist - help desk (Minneapolis, MN)

Highbridge Pike Insurance is an insurance company in Minneapolis with claims and service teams, and we need a Senior IT Support Specialist to lead our help desk. We care about how people feel on the worst day of their year. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with policy renewals. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Minneapolis, with some flexibility after the first few months. • We reply to every applicant.