Senior IT Support Specialist - help desk (Memphis, TN)

Silverline Quarry Telecom builds and runs fibre and wireless networks in the Memphis area. We are hiring a Senior IT Support Specialist to take on help desk. You would join a small organisation of about 46 people based in Memphis. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with network equipment. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Memphis. • We reply to every applicant.