Senior IT Support Specialist - help desk (Madison, WI)

Greenridge Rowan Legal Group provides legal services in Madison across employment, housing and small-business law. We are hiring a Senior IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with billing records. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Madison. • Applications are reviewed on a rolling basis.