Senior IT Support Specialist - help desk (Little Rock, AR)

Silverline Granite Property Management Group looks after rental homes across the Little Rock area, and we need a Senior IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with vendor invoices. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Little Rock. • We will tell you what to expect at each step of the hiring process.