Senior IT Support Specialist - help desk (Kansas City, MO)

Amberfield Quill Legal Group provides legal services in Kansas City across employment, housing and small-business law, and we need a Senior IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with document review. Working arrangement • Full-time, Monday to Friday. • On site in Kansas City, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.