Senior IT Support Specialist - help desk (Jackson, MS)

We are growing our team at Lumen Basin Hospitality and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with supplier orders. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Jackson. • Applications are reviewed on a rolling basis.