WWUUUH
Help Me Now

Theme

Magnification

Senior IT Support Specialist - help desk (Jackson, MS)

Silverline Drift Legal Group · Jackson, MS · full time

Silverline Drift Legal Group provides legal services in Jackson across employment, housing and small-business law, and we need a Senior IT Support Specialist to lead our help desk. You would join a small organisation of about 113 people based in Jackson. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with document review. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Jackson. • Applications are reviewed on a rolling basis.

Log in to apply or save this job. Searching and viewing listings stays free.

Between jobs? WUUUH gives you a free ranked action plan, deadlines, and assistance matching with official links. Start free →

Works on slow connections. Together, We Rise.