Senior IT Support Specialist - help desk (Jackson, MS)

Highbridge Willow Learning Group is looking for a Senior IT Support Specialist. The job centres on help desk for student accounts, and it would suit someone who likes steady, practical work. Families are partners. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with student accounts. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Jackson. • We will tell you what to expect at each step of the hiring process.