Senior IT Support Specialist - help desk (Jackson, MS)

We are growing our team at Silverline Corner Community Partners and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer shifts. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Jackson. • We will tell you what to expect at each step of the hiring process.