Senior IT Support Specialist - help desk (Jackson, MS)

We are growing our team at Bluepeak Quill Arts Center and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of more than 1,000 people based in Jackson. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with event logistics. Working arrangement • Full-time, with a steady weekday schedule. • On site in Jackson. • We will tell you what to expect at each step of the hiring process.