Senior IT Support Specialist - help desk (Grand Rapids, MI)

Redstone Bright Community Partners Group is looking for a Senior IT Support Specialist. The job centres on help desk for benefits enrolment, and it would suit someone who likes steady, practical work. We are small enough to know everyone's name. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with benefits enrolment. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.