Senior IT Support Specialist - help desk (Grand Rapids, MI)

We are growing our team at Highbridge Nest Community Partners and adding a Senior IT Support Specialist whose main responsibility will be help desk. Flexibility and kindness are expected. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with donor records. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.