Senior IT Support Specialist - help desk (Grand Rapids, MI)

Cedar Cross Civic Services Partners supports public agencies in Grand Rapids with budgeting, records and programmes. We are hiring a Senior IT Support Specialist to take on help desk. We follow procedures carefully and explain them clearly. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with case files. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Grand Rapids, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.