Senior IT Support Specialist - help desk (Fort Worth, TX)

Nova Union Inspection Services is an inspection company in Fort Worth with field technicians and lab staff, and we need a Senior IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with certifications. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Fort Worth. • We will tell you what to expect at each step of the hiring process.