Senior IT Support Specialist - help desk (Fort Worth, TX)

We are growing our team at Bluepeak Rowan Civic Services and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of about 209 people based in Fort Worth. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with permits. Working arrangement • Full-time, with a steady weekday schedule. • On site in Fort Worth, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.