Senior IT Support Specialist - help desk (El Paso, TX)

We are growing our team at Summit Cobalt Construction Group and adding a Senior IT Support Specialist whose main responsibility will be help desk. We build things that last and we are honest about schedules. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with change orders. Working arrangement • Full-time, Monday to Friday. • On site in El Paso. • We will tell you what to expect at each step of the hiring process.