Senior IT Support Specialist - help desk (Detroit, MI)

We are growing our team at Westbrook Amber Construction and adding a Senior IT Support Specialist whose main responsibility will be help desk. Good people move up quickly. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with safety records. Working arrangement • Full-time, Monday to Friday. • On site in Detroit, with some flexibility after the first few months. • We reply to every applicant.