Senior IT Support Specialist - help desk (Colorado Springs, CO)

Clearpath Cross Energy delivers power and gas plans across the Colorado Springs region, and we need a Senior IT Support Specialist to lead our help desk. You would join a small organisation of about 39 people based in Colorado Springs. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with hardship programmes. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Colorado Springs, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.