Senior IT Support Specialist - help desk (Cleveland, OH)

Cedar River Community Partners is a nonprofit in Cleveland supporting families with food, housing and job help. We are hiring a Senior IT Support Specialist to take on help desk. We are small enough to know everyone's name. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with client intake. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.