Senior IT Support Specialist - help desk (Cleveland, OH)

Silverline Keystone Health provides primary and specialty care in Cleveland. We are hiring a Senior IT Support Specialist to take on help desk. Clinicians and administrators work side by side. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with patient scheduling. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Cleveland. • We reply to every applicant.