Senior IT Support Specialist - help desk (Charlotte, NC)

We are growing our team at Clearpath Vale Markets and adding a Senior IT Support Specialist whose main responsibility will be help desk. We are friendly and busy, especially on weekends. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with store inventory. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Charlotte. • Applications are reviewed on a rolling basis.