Senior IT Support Specialist - help desk (Charleston, SC)

Redstone Amber Community Partners is a nonprofit in Charleston supporting families with food, housing and job help. We are hiring a Senior IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with client intake. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Charleston, with some flexibility after the first few months. • We reply to every applicant.