Senior IT Support Specialist - help desk (Charleston, SC)

Foxglove Quill Civic Services supports public agencies in Charleston with budgeting, records and programmes, and we need a Senior IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with budget submissions. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Charleston. • Applications are reviewed on a rolling basis.