Senior IT Support Specialist - help desk (Buffalo, NY)

We are growing our team at Nova Cedar Civic Services and adding a Senior IT Support Specialist whose main responsibility will be help desk. Public service means patience, paperwork and pride in the outcome. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with permits. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Buffalo, with some flexibility after the first few months. • We reply to every applicant.