Senior IT Support Specialist - help desk (Buffalo, NY)

Greenridge Sable Financial Group serves customers across Buffalo with accounts, loans and payments, and we need a Senior IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with account servicing. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Buffalo. • Applications are reviewed on a rolling basis.