Senior IT Support Specialist - help desk (Baltimore, MD)

Summit Lakeside Banking Services is a community-focused bank in Baltimore serving households and small businesses, and we need a Senior IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with branch operations. Working arrangement • Full-time, with a steady weekday schedule. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.