Senior IT Support Specialist - help desk (Austin, TX)

Harborlight Rook Learning Group is looking for a Senior IT Support Specialist. The job centres on help desk for enrolment, and it would suit someone who likes steady, practical work. We follow the school calendar and we like people who like learning. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with enrolment. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Austin, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.