Senior IT Support Specialist - help desk (Austin, TX)

Westbrook Pike Staffing connects candidates and employers across the Austin region. We are hiring a Senior IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with onboarding. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Austin, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.