Senior IT Support Specialist - help desk (Austin, TX)

Cedar Fern Freight is looking for a Senior IT Support Specialist. The job centres on help desk for customer tracking, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with customer tracking. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Austin. • We will tell you what to expect at each step of the hiring process.