Senior IT Support Specialist - device setup (Virginia Beach, VA)

Nova Oak Foods makes sauces, snacks and prepared meals in Virginia Beach. We are hiring a Senior IT Support Specialist to take on device setup. Food safety is non-negotiable and we train for it. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with cold storage. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Virginia Beach. • Applications are reviewed on a rolling basis.