Senior IT Support Specialist - device setup (Tucson, AZ)

Cedar Quill Telecom is looking for a Senior IT Support Specialist. The job centres on device setup for customer tickets, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with customer tickets. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Tucson. • Applications are reviewed on a rolling basis.