Senior IT Support Specialist - device setup (St. Louis, MO)

Harborlight Lantern Learning Group is an education provider in St. Louis serving students and families. We are hiring a Senior IT Support Specialist to take on device setup. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with family communication. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in St. Louis, with some flexibility after the first few months. • We reply to every applicant.