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Senior IT Support Specialist - device setup (St. Louis, MO)

Amberfield Kestrel Community Partners · St. Louis, MO · full time

Amberfield Kestrel Community Partners is looking for a Senior IT Support Specialist. The job centres on device setup for volunteer shifts, and it would suit someone who likes steady, practical work. We are small enough to know everyone's name. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer shifts. Working arrangement • Full-time, with a steady weekday schedule. • On site in St. Louis. • We reply to every applicant.

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